{"id":3016,"date":"2026-03-29T13:35:38","date_gmt":"2026-03-29T11:35:38","guid":{"rendered":"https:\/\/aureawald.com\/returns\/"},"modified":"2026-05-26T00:17:43","modified_gmt":"2026-05-25T22:17:43","slug":"returns","status":"publish","type":"page","link":"https:\/\/aureawald.com\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3016\" class=\"elementor elementor-3016 elementor-1752\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3391060 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"3391060\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c526a73\" data-id=\"c526a73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4e4826 elementor-widget elementor-widget-heading\" data-id=\"e4e4826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns at AureaWald<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f58bdd elementor-widget elementor-widget-text-editor\" data-id=\"3f58bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returns at AureaWald \u2013 fair and transparent, just like nature itself At AureaWald, we want you to be completely satisfied with your order. If something still isn\u2019t quite right, we\u2019ll make the return as easy as possible for you.<\/p><p><strong>Eligible returns:<br\/><\/strong>\u2705 Item unopened \/ sealed in original packaging.<br\/>\u2705 Wrong item delivered.<br\/>\u2705 Arrived damaged.<br\/>\u2705 Does not match the description.<\/p><p>\ud83d\udc49 If the seal is broken \/ opened, a <a href=\"https:\/\/aureawald.com\/widerrufsrecht-bei-aureawald\/\">withdrawal<\/a> under Section 312 g (para. 2 no. 3 BGB \u2013 excluded due to hygiene\/seal.<\/p><p><strong>\ud83d\udd04 Returns \u2013 how it works<br\/><\/strong>You can easily request your return online via your customer account:<\/p><ol><li><p>Log in to your customer account.<\/p><\/li><li><p>Go to Orders.<\/p><\/li><li><p>Select the relevant order.<\/p><\/li><li><p>Select the products you want to return.<\/p><\/li><li><p>Click Submit return request.<\/p><\/li><\/ol><p>\ud83d\udc49 After that, you\u2019ll receive all further information about the return from us.<\/p><p><strong>\ud83d\udce6 Return conditions<br\/><\/strong>A return is possible if:<\/p><ol><li><p>the goods are unused.<\/p><\/li><li><p>the goods are in the original packaging.<\/p><\/li><li><p>the products are unopened and sealed.<\/p><\/li><\/ol><p><strong>\u26a0\ufe0f Important note on essential oils<br\/><\/strong>For health protection and hygiene reasons, the following applies: opened or unsealed products are excluded from <a href=\"https:\/\/aureawald.com\/widerrufsrecht-bei-aureawald\/\">withdrawal<\/a>. This means: once an oil has been opened, a return is no longer possible.<\/p><p><strong>\u2757 Transport damage or errors<br\/><\/strong>If something isn\u2019t right, we\u2019ll of course take care of it quickly and without hassle. If:<\/p><ol><li><p>the wrong item was delivered,<\/p><\/li><li><p>a product arrived damaged,<\/p><\/li><li><p>or there is a quality defect.<\/p><\/li><\/ol><p>\ud83d\udc49 In this case, please contact us directly using our <a href=\"https:\/\/aureawald.com\/en\/contact\/\">contact form<\/a>.<\/p><p><strong>\ud83d\udcb0 Refund<br\/><\/strong>Once we have received and inspected the return, the refund will be issued via the original payment method.<\/p><p><strong>\ud83d\ude9a Return shipping costs<br\/><\/strong>AureaWald covers the cost of return shipping.<\/p><p><strong>\ud83d\udca1 Our tip<br\/><\/strong>Since scents are perceived very individually, we recommend starting with our <a href=\"https:\/\/aureawald.com\/en\/scent-collection-sets\/\">scent sets<\/a> to find your personal favorite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns at AureaWald Returns at AureaWald \u2013 fair and transparent, just like nature itself At AureaWald, we want you to be completely satisfied with your order. If something still isn\u2019t quite right, we\u2019ll make the return as easy as possible for you. Eligible returns:\u2705 Item unopened \/ sealed in original packaging.\u2705 Wrong item delivered.\u2705 Arrived damaged.\u2705 Does not match the description. \ud83d\udc49 If the seal is broken \/ opened, a withdrawal under Section 312 g (para. 2 no. 3 BGB \u2013 excluded due to hygiene\/seal. \ud83d\udd04 Returns \u2013 how it worksYou can easily request your return online via your customer account: Log in to your customer account. Go to Orders. Select the relevant order. Select the products you want to return. Click Submit return request. \ud83d\udc49 After that, you\u2019ll receive all further information about the return from us. \ud83d\udce6 Return conditionsA return is possible if: the goods are unused. the goods are in the original packaging. the products are unopened and sealed. \u26a0\ufe0f Important note on essential oilsFor health protection and hygiene reasons, the following applies: opened or unsealed products are excluded from withdrawal. This means: once an oil has been opened, a return is no longer possible. \u2757 Transport damage or errorsIf something isn\u2019t right, we\u2019ll of course take care of it quickly and without hassle. If: the wrong item was delivered, a product arrived damaged, or there is a quality defect. \ud83d\udc49 In this case, please contact us directly using our contact form. \ud83d\udcb0 RefundOnce we have received and inspected the return, the refund will be issued via the original payment method. \ud83d\ude9a Return shipping costsAureaWald covers the cost of return shipping. \ud83d\udca1 Our tipSince scents are perceived very individually, we recommend starting with our scent sets to find your personal favorite.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3016","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/pages\/3016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/comments?post=3016"}],"version-history":[{"count":1,"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/pages\/3016\/revisions"}],"predecessor-version":[{"id":3017,"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/pages\/3016\/revisions\/3017"}],"wp:attachment":[{"href":"https:\/\/aureawald.com\/en\/wp-json\/wp\/v2\/media?parent=3016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}